AIM: To identify and assess how to gather information from a patient.

INTRODUCTION: According to the Calgary-Cambridge Guides, a doctor’s goal in a medical interview is not just to extract information from a passive patient. Doctors need to make patients feel listened to and valued, to ensure mutual understanding and sustain an ongoing collaborative relationship. A range of communicative skills are involved in managing this section of the consultation.

INSTRUCTIONS: Watch this section of the video and decide how well you think the doctor demonstrates each of the following skills (1 = badly, 5 = very well).

Please answer every question before continuing.

FOLLOW-UP: Watch the other videos and see if/how the doctor does these things.